This Privacy Policy describes how Cryptola collects and processes your personal information through the Cryptola website that references this Privacy Policy. Use of the words “Cryptola”, “Company”, “Website”, “we”, “us”, or “our” refer to PlanetTec Sp. z o.o., a Financial Institution registered under the number 0000963842, with its registered address at 86-210 Hoza str., Warsaw, 00-682, Poland. This Privacy Policy explains what Personal Information (as defined below) we collect, why we collect it, and how we use and disclose it.

Your privacy matters to us, so whether you are new to Cryptola or a long-time customer, please do take the time to get to know and familiarise yourself with our policies and practices. Feel free to print and keep a copy of this Privacy Policy, but please understand that we reserve the right to change any of our policies and practices at any time. However, do not worry. You can always find the latest version of this Privacy Policy here on this page.

Information We May Collect About You

To open an account with us, you must first complete and submit a “create account” form by completing the required information. By completing this form, you are requested to disclose personal data to enable the Company to assess your application and comply with the relevant laws (including their regulations).

The information that we collect from you is as follows:

Information we collect about you automatically:

How We Use Your Personal Information

We collect and use your information for a variety of reasons. We need some information to enter into and perform our contract – for example, your contact and payment details. Due to our anti-money laundering and anti-fraud screening obligations, some information processing is required by law. We may ask for your consent to process special categories of personal data (for example, your biometric data during the verification process). Still, we may also, as permitted by law, rely on substantial public interest (regulatory requirements, preventing fraud, terrorist financing and/or money laundering) or our right to establish, exercise or defend legal claims.

Some information is processed because you have given your consent, which can be withdrawn. Other information we collect and use because we have legitimate business interests to do so, having taken into account your rights, interests and freedoms.

We may use your Personal Information to:

How Secure is My Information?

We design our systems with your security and privacy in mind.  We work to protect the security of your personal information during transmission by using encryption protocols and software.

We maintain physical, electronic and procedural safeguards to collect, store, and disclose your personal information. Our security procedures mean that we may ask you to verify your identity to protect you against unauthorised access to your account password. We recommend using a unique password for your Cryptola account that is not utilised for other online accounts and signing off when you finish using a shared computer.

How Long Does Cryptola Keep My Personal Information?

We keep your personal information to enable your continued use of Cryptola Services for as long as it is required to fulfil the relevant purposes described in this Privacy Notice and as may be required by law, such as for tax and accounting purposes, compliance with Anti-Money Laundering laws, or as otherwise communicated to you.

Transfer of Information to Third Parties

We may share personal information outlined in this policy, with others, in any of the following instances:

International transfers of personal data

Cryptola may transfer your data outside the European Economic Area (“EEA”). Cryptola puts in place suitable technical, organisational and contractual safeguards (including Standard Contractual Clauses) to ensure that such transfer is carried out in compliance with applicable data protection rules, except where the country to which the data is transferred has already been determined by the European Commission to provide an adequate level of protection.

What Rights Do I Have?

If you have any questions or objections about how we collect and process your personal information, please contact [email protected].

When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time.

In addition, subject to applicable law, you have the right to request access to, correct, and delete your data and to ask for data portability. You may also object to our processing of your data or ask that we restrict the processing of your data in certain instances by contacting [email protected].


We use various cookies and other web trackers, which help us administer and operate the Website. These trackers are used mainly to collect statistical information about your website use. We use cookies for Website analytics purposes, as explained above.

If you wish to block cookies, you may do so through your browser’s settings. You can delete cookies already on your computer, and you can set your browser to prevent them from being placed going forward. Please refer to the browser’s help menu for further information.

Please also remember that disabling cookies may adversely affect your user experience on the website.

Changes to This Policy

From time to time, the Company may change the terms of this policy. You agree to be bound by all changes made in this policy.

Continuing to use the Website will indicate your acceptance of the amended terms. If you do not agree with any amended terms, you must avoid further website use.

Contact us

If you have questions or concerns regarding this Privacy Policy, do not hesitate to contact us at [email protected].