This Privacy Policy describes how Cryptola collects and processes your personal information through the Cryptola website that references this Privacy Policy. Use of the words “Cryptola”, “Company”, “Website”, “we”, “us”, or “our” refer to PlanetTec Sp. z o.o., a Financial Institution registered under the number 0000963842, with its registered address at 86-210 Hoza str., Warsaw, 00-682, Poland. This Privacy Policy explains what Personal Information (as defined below) we collect, why we collect it, and how we use and disclose it.

Your privacy matters to us, so whether you are new to Cryptola or a long-time customer, please do take the time to get to know and familiarise yourself with our policies and practices. Feel free to print and keep a copy of this Privacy Policy, but please understand that we reserve the right to change any of our policies and practices at any time. However, do not worry. You can always find the latest version of this Privacy Policy here on this page.

Information We May Collect About You

To open an account with us, you must first complete and submit a “create account” form by completing the required information. By completing this form, you are requested to disclose personal data to enable the Company to assess your application and comply with the relevant laws (including their regulations).

The information that we collect from you is as follows:

• Full name, residential address and contact details (e.g. email address, telephone number, fax etc.);
• Date of birth, place of birth, gender, citizenship;
• Bank account information, credit card details, including details about your source of funds;
• Trading account balances, trading activity, your inquiries and our responses;
• Information on whether you hold a prominent public function (PEP);
• Verification information includes information necessary to verify your identities, such as a passport, driver’s license or Government-issued identity card).

Information we collect about you automatically:

• Location Information – Information that is automatically collected via analytics systems providers to determine your location, including your IP address and/or domain name and any external page that referred you to us, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform;
• Log Information – Information generated by your use is automatically collected and stored in our server logs. This may include, but is not limited to, device-specific information, location information, system activity and any internal and external information related to pages that you visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website or App (including date and time; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

How We Use Your Personal Information

We collect and use your information for a variety of reasons. We need some information to enter into and perform our contract – for example, your contact and payment details. Due to our anti-money laundering and anti-fraud screening obligations, some information processing is required by law. We may ask for your consent to process special categories of personal data (for example, your biometric data during the verification process). Still, we may also, as permitted by law, rely on substantial public interest (regulatory requirements, preventing fraud, terrorist financing and/or money laundering) or our right to establish, exercise or defend legal claims.

Some information is processed because you have given your consent, which can be withdrawn. Other information we collect and use because we have legitimate business interests to do so, having taken into account your rights, interests and freedoms.

We may use your Personal Information to:

• Create and administer your Cryptola Account and generally for accounting, billing, maintenance of legal documentation and claim and dispute management. Related processing operations are necessary for the performance of a contract with you (or to take steps at your request prior to entering into a contract) and for compliance with legal obligations to which we are subject;
• process your Cryptola transactions. Related processing operations are necessary for the performance of a contract with you and for compliance with legal obligations to which we are subject;
• verify your identity in accordance with applicable know-your-customer, money laundering and other financial sector legislation or regulations, including those required for compliance with the Cryptola Anti-Money Laundering Policy, as well as address other law enforcement needs as described in our Terms of Use and generally as required for compliance with legislation and regulations applicable to Bitstamp. 
• Prevent fraud and other financial crimes. Related processing operations are necessary for compliance with legal obligations to which we are subject and for purposes of our legitimate interests (that is, developing and improving our anti-fraud system and meeting our legal responsibilities);
• personalise your Cryptola Services experience. Related processing operations are necessary for purposes of our legitimate interests (that is, improving our Services);
• analyse Cryptola website usage and improve our website and website offerings. Related processing operations are necessary for purposes of our legitimate interests (that is, improving and promoting our Services);
• help us respond to your customer service requests and support needs. Related processing operations are necessary for the performance of a contract with you and for purposes of our legitimate interests (that is, improving our Services and offering you the best experience);
• Contact you about Cryptola Services. The email address you provide may be used to communicate information and updates related to your use of Cryptola Services.

How Secure is My Information?

We design our systems with your security and privacy in mind.  We work to protect the security of your personal information during transmission by using encryption protocols and software.

We maintain physical, electronic and procedural safeguards to collect, store, and disclose your personal information. Our security procedures mean that we may ask you to verify your identity to protect you against unauthorised access to your account password. We recommend using a unique password for your Cryptola account that is not utilised for other online accounts and signing off when you finish using a shared computer.

How Long Does Cryptola Keep My Personal Information?

We keep your personal information to enable your continued use of Cryptola Services for as long as it is required to fulfil the relevant purposes described in this Privacy Notice and as may be required by law, such as for tax and accounting purposes, compliance with Anti-Money Laundering laws, or as otherwise communicated to you.

Transfer of Information to Third Parties

We may share personal information outlined in this policy, with others, in any of the following instances:

• With our service providers to operate, maintain and enhance the Website and facilitate our email communications with you.
• If you abused your rights to use the Website or violated any applicable law, your information might be shared with authorities or other third parties if we believe it is necessary or justified.
• With attorneys, courts and relevant third parties, in any case of dispute or legal proceeding of any kind involving you with respect to the Website.
• If the operation of the Website is organised within a different framework or through another legal structure or entity (such as due to a merger or acquisition), provided that those entities agree to be bound by the provisions of this policy, with reasonably necessary changes taken into consideration.
• We may share personal information with our corporate group entities (companies that we control or are under common control, whether directly or indirectly). Still, their use of such information must comply with the policy.
• In any case, other than the above, your personal information will be shared with others only if you provide your explicit prior consent.

International transfers of personal data

Cryptola may transfer your data outside the European Economic Area (“EEA”). Cryptola puts in place suitable technical, organisational and contractual safeguards (including Standard Contractual Clauses) to ensure that such transfer is carried out in compliance with applicable data protection rules, except where the country to which the data is transferred has already been determined by the European Commission to provide an adequate level of protection.

What Rights Do I Have?

If you have any questions or objections about how we collect and process your personal information, please contact [email protected].

When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time.

In addition, subject to applicable law, you have the right to request access to, correct, and delete your data and to ask for data portability. You may also object to our processing of your data or ask that we restrict the processing of your data in certain instances by contacting [email protected].

• Right to access: you have the right to obtain confirmation that your Data are processed and to obtain a copy of it as well as certain information related to its processing;
• Right to rectify: you can request the rectification of your inaccurate data and add to it. You can also change your personal information in your Account at any time.
• Right to delete: you can, in some cases, have your Data deleted;
• Right to object: you can object, for reasons relating to your particular situation, to the processing of your Data. For instance, you have the right to object to commercial prospection;
• Right to limit the processing: in certain circumstances, you have the right to limit the processing of your Data;
• Right to portability: in some cases, you can ask to receive your data which you have provided to us in a structured, commonly used, and machine-readable format, or, when this is possible, that we communicate your Data on your behalf directly to another data controller;
• Right to withdraw your consent: for processing requiring your consent, you have the right to withdraw your consent at any time. Exercising this right does not affect the lawfulness of the processing based on the consent given before the withdrawal of the latter;
• Right to define the instructions relating to the use of your data post mortem: you have the right to define instructions relating to the retention, deletion and communication of your Data after your death;
• Right to lodge complaints to the relevant data protection authority.

Cookies

We use various cookies and other web trackers, which help us administer and operate the Website. These trackers are used mainly to collect statistical information about your website use. We use cookies for Website analytics purposes, as explained above.

If you wish to block cookies, you may do so through your browser’s settings. You can delete cookies already on your computer, and you can set your browser to prevent them from being placed going forward. Please refer to the browser’s help menu for further information.

Please also remember that disabling cookies may adversely affect your user experience on the website.

Changes to This Policy

From time to time, the Company may change the terms of this policy. You agree to be bound by all changes made in this policy.

Continuing to use the Website will indicate your acceptance of the amended terms. If you do not agree with any amended terms, you must avoid further website use.

Contact us

If you have questions or concerns regarding this Privacy Policy, do not hesitate to contact us at [email protected].