PlanetTec Sp. z o.o. in Poland with company number: 0000963842, with its registered address at 86-210 Hoza str., Warsaw, 00-682, Poland (“We”, “our”).

All sales and purchases of cryptocurrency done with any payment method are final. We do not accept any returns or provide refunds for your purchase of cryptocurrency from PlanetTec Sp. z o.o.

Suppose the cryptocurrency exchange is not processed because of any technical issues or high price volatility during the card purchase procedure. In that case, PlanetTec Sp. z o.o. will credit the member’s account with fiat currency.

In rare circumstances, PlanetTec Sp. z o.o. reserves the right to cancel your order or offer you a different price for the Services. If we cancel your order, if we have already received FIAT Currency from you regarding such an order, we will be subject to applicable law and regulation.

Refunds shall be made to the same source from which they originated after deducting any cost or expense we incur regarding such transfer, including any wire transfer charges, currency exchange charges, and/or payment processing charges. At PlanetTec Sp. z o.o’s sole discretion, your funds may be returned to another source to which you are the beneficiary, as long as you provide us with the required documents and information to verify the account to which the funds were requested to be refunded belongs to you.

To comply with anti-money laundering and terrorist financing regulations or any other regulations and to prevent prohibited conduct, PlanetTec Sp. z o.o. may request from you, at its sole discretion, to provide certain documents and information, including without limitation identification documents, a copy of your credit card (Front – we need to see your name, expiration date, first 6 and last 4 digits of the card number. You must cover the middle 6 digits using a SMALL strip of paper for security purposes. Back – we need to see your signature to validate the card. For security purposes, you must cover the CVV using a SMALL piece of paper, but we must be able to see the rest of the information on the back of the card) or bank details and/or any other proof required to affect the refund. If you fail to provide appropriate documents or information, or in case of any doubts about the authenticity of provided documents and information, PlanetTec Sp. z o.o. shall be entitled to cease the refund process until you take appropriate measures.

The provisions of this refund policy shall apply mutatis mutandis to any return of Cryptocurrency already received from you prior to the cancellation of your order. The equivalent amount of Cryptocurrency to such costs and expenses shall be deducted. It is hereby understood, agreed and confirmed by you that due to Cryptocurrency price volatility, we are unable to refund the exact Cryptocurrency amount received; therefore, that amount of Cryptocurrency refunded shall be calculated based on its USD value at the date of a transaction between you and PlanetTec Sp. z o.o. to such Cryptocurrency (without derogating from our right to deduct from such refund any cost and expense we incur with regards thereto, as specified above). Notwithstanding the above, PlanetTec Sp. z o.o. reserves the right to cancel your order without any refund, or decline any refund request, if it suspects that you have or are engaged in, or have been involved in, fraudulent or illegal activity.

Refund will be processed without undue delay, and in any event, within 7 (seven) business days from cancellation of an order, subject to the requirements set forth hereinabove, and provided that you do not fail to provide PlanetTec Sp. z o.o. with any information and/or documentation required to process the refund.

Contact us

If you have questions or concerns regarding this Refund Policy, do not hesitate to contact us at [email protected].