This Terms and Conditions (“Agreement”, “Terms”) is a contract between you (“You”, “User”) and PlanetTec Sp. z o.o. in Poland with company number: 0000963842, registered, and operational address at 86-210 Hoza str., Warsaw, 00-682, Poland (“Cryptola”, “we” or “our”).

Acceptance of these Terms

By accessing, downloading, using or clicking on “I agree” to accept any Cryptola Services (as defined below) provided by Cryptola (as defined below), you agree that you have read, understood and accepted all of the terms and conditions stipulated in these Terms of Use (hereinafter referred to as “these Terms”) as well as our Privacy Policy. In addition, when using some features of the Services, you may be subject to specific additional terms and conditions applicable to those features.

The law of Poland governs this agreement. We will communicate with you in the English language for all aspects of using our Services. This Agreement sets forth the entire understanding and agreement between the user and Cryptola regarding the subject matter. It supersedes any discussion and all previous discussions, agreements, and understandings of any kind (including, without limitation, any prior versions of this Agreement) and any financial relationships between you and Cryptola. If, after reading this, you are still unsure, entirely agree with something or have any questions, please do not hesitate to contact [email protected].

Our Service is available to users 18 years of age or older. Using our Service, you represent and warrant meeting this eligibility requirement. If you do not meet this requirement, you must not access or use our Service.

Cryptola will not be held for any money/currency loss by blockchain technical issues, natural disasters, Cryptola’s service providers and third parties.

We shall execute your order at the Final Price (according to the rate at our trade execution) as soon as reasonably practicable. Up to 120 hours after you completed our registration, AML and KYC processes to our satisfaction and after the transaction has been confirmed by the payment provider used to deposit the (bank, cc, etc.). Until execution, any order by you shall be considered as pending and not completed and shall not be binding on us whatsoever.

Any payment or delivery by us to you of Fiat Money or Digital Currency, as applicable, shall be made after deduction of any applicable fees, including our exchange fee for a client’s purchase of a Digital Currency (buy) and an exchange fee for a clients’ sale of a Digital Currency (sell). The exchange fee rate may vary from time to time at our sole discretion and shall be defined to you before your order.

In any case, the transaction was processed through a credit/debit card, and no withdrawal fee will be charged.

We are not committed to repurchasing the cryptocurrency from you. We are not committed to selling more cryptocurrency to you.

Our customer service will not help buy, sell, and exchange cryptocurrencies.

If you make a mistake in your wallet string, we will not help you get your Bitcoins.

If you do not accept these terms and conditions stipulated in this Agreement, please do not access this site (https://cryptola.digital/) or use the service.

By opening an account on this site, it warrants that: 

 – you agree to the terms of use;

 – you are at least 18 years;

 – You have the total capacity to accept these Terms of Use to perform crypto coin transactions.

By initiating a transaction, you implicitly acknowledge that you simultaneously meet the following conditions: 

1) The sold crypto coins do not come from illegal or illicit activities. 

2) The sale of these crypto coins does not represent money laundering activity. 

3) You are the authorised account holder or the account to which you seek to make a bank transfer or credit card purchase. 

4) You declare on oath that the amount of money used to acquire crypto coins does not come from fraud. If proved otherwise, you bind yourself to bear the losses and other legal consequences.

Changes to these Terms

We may revise and update these Terms from time to time at our sole discretion. All changes are effective immediately when we post them and apply all access to and use our service.

Your continued use of our Service following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page from time to time to be aware of any changes.

Accessing our Service and Account Security

It is our goal to maintain uninterrupted access to the Service. However, from time to time, it may be necessary to restrict access to some parts of our Service, or the entire Service, to users, including registered users.

Your privacy is important to us. All information you provide to register with our Service or otherwise, including but not limited to the use of any interactive features made available via our Service, is governed by our Privacy Policy. By using the Service, you also consent to our Privacy Policy.

You are responsible for the security and safeguarding of your password. We encourage using a “strong” password to secure your account. We will not be liable for any loss or damage arising from your failure to maintain the security of user passwords.

Cryptola Account Registration and Requirements

a. Registration

All Users must apply for a Cryptola Account before using Cryptola Services. When you register a Cryptola Account, you must provide your real name, email address and password and accept these Terms, the Privacy Policy, and other Cryptola Platform Rules. Cryptola may refuse, at its discretion, to open a Cryptola Account for you. You agree to provide complete and accurate information when opening a Cryptola Account. You agree to timely update any information you provide to Cryptola to maintain the integrity and accuracy of the information. Only one User can be registered at a time. Still, each individual User (including any User that is a business or legal entity) may maintain only one main account at any given time. Institutional Users (including businesses and other legal entities) can open one or more sub-accounts under the main account with the consent of Cryptola. For certain Cryptola Services, you may be required to set up a special account independent from your Cryptola Account, based on the provisions of these Terms or the Supplementary Terms. 

b. Eligibility

By registering to use a Cryptola Account, you represent and warrant that (i) as an individual, you are at least 18 or are of legal age to form a binding contract under applicable laws; (ii) as an individual, legal person, or other organisation, you have the full legal capacity and sufficient authorisations to enter into these Terms; (iii) you have not been previously suspended or removed from using Cryptola Services; (iv) you do not currently have a Cryptola Account; (v) you are neither a United States user; nor are you acting on behalf of a United States user. If you act as an employee or agent of a legal entity and enter into these Terms on their behalf, you represent and warrant that you have all the necessary rights and authorisations to bind such legal entity; (vi) your use of Cryptola Services will not violate any and all laws and regulations applicable to you, including but not limited to regulations on anti-money laundering, anti-corruption, and counter-terrorist financing.

Please note that some products and services may not be available in certain jurisdictions or regions or to certain users. Cryptola reserves the right to change, modify or impose additional restrictions at its discretion at any time.

c. Account Usage Requirements

The account registrant can only use the Cryptola Account. Cryptola reserves the right to suspend, freeze or cancel the use of Cryptola Accounts by persons other than the account registrant. If you suspect or become aware of any unauthorised use of your username and password, you should notify Cryptola immediately. Cryptola assumes no liability for any loss or damage arising from the use of the Cryptola Account by you or any third party with or without your authorisation.

d. Account Security

Cryptola has been committed to maintaining the security of User entrusted funds and has implemented industry-standard protection for Cryptola Services. You shall agree to treat your access credentials (such as username and password) as confidential information and not disclose such information to any third party. You also agree to be solely responsible for taking the necessary security measures to protect your Cryptola Account and personal information.

You should be solely responsible for keeping your Cryptola Account and password safe and be responsible for all the transactions under your Cryptola Account. Cryptola assumes no liability for any loss or consequences caused by authorised or unauthorised use of your account credentials, including but not limited to information disclosure, information release, consent or submission of various rules and agreements by clicking on the website, online agreement renewal, etc.

By creating a Cryptola Account, you hereby agree that:

Password security and keeping current contact information

You are responsible for maintaining the security and proper control of any ID and all IDs, passwords, information, personal identification numbers (PINs) or any other codes that you use to access the services of Cryptola. Any loss or compromise of the above information and/or personal information can result in unauthorised access to your account online with Cryptola by third parties. You are responsible for keeping your email address in your account to date to receive any notifications or alerts. Cryptola shall not be liable for any loss or damage caused by failure to comply with rules protecting account information or failure to follow or note any notifications or alerts that we send. If you feel that your account information has been compromised, contact Support or Contact Cryptola as soon as possible.

Cryptola is not responsible for any damage or disruptions caused by computer viruses, spyware or other malware that can harm your computer or other equipment or any phishing, spoofing, or other attacks. Regular use of reliable antivirus and malware screening and prevention software is advised. If in doubt about the authenticity of communication from Cryptola, you need to connect with your account through the site Cryptola (https://cryptola.digital/), not clicking on links contained in emails.

Payments

Each User shall:

(a)keep their User Credentials strictly confidential and not share them with any other person for any purpose, including, but not limited to, initiating or executing any payment transaction involving the Account. Further, the User shall not disclose his/her User Credentials in a recognizable way to third parties on any device (for example, by writing down or recording the User Credentials without disguising them);

(b)take all reasonable efforts to secure all records relating to his/her User Credentials, including, but not limited to, keeping such records in a secure or physical location accessible or known only to the User and keeping such records in a place where the records are unlikely to be accessed by a third party;

(c)take all reasonable measures to follow security instructions provided by the Company and otherwise protect the security, prevent tampering or use by any other person of the User Credentials, Site or Platform, including those security measures prescribed in our Privacy Policy;

(d)notify the Company immediately through any channel prescribed by the Company in the event:

(i)of loss of your User Credentials;

(ii)of your User Credentials having been disclosed to third parties or otherwise compromised;

(iii)that you reasonably suspect any unauthorized use of your User Credentials;

(e)create strong passwords (for example, using a mixture of letters, numbers and special characters and not using easily accessible personal information) and strong PINs (for example, by not using numbers that are consecutive or basing the PIN on the User’s contract ID, birth date, telephone number, identification number, or any other easily accessible personal information).

Suspension and closing of the account

At our sole discretion, it may be the case, without liability to you or any third party, to refuse to open an account, have your account suspended, or terminate your account or how it works on one or more services. Such actions can be taken due to account inactivity, failure to respond to requests for customer support activities spam (e.g. initiation of transactions without their completion in the allotted time) or after breaching the terms of this Agreement. Or, in accordance with the requirements of a valid subpoena or court order, or if Cryptola reasonably suspects you to be using your Cryptola account to promote illegal activities; but not limited to, or opening multiple accounts Cryptola or abuse of promotions that Cryptola can provide from time to time, your account may be suspended.

If you have unsettled trades in an account that has been suspended or closed, you will be able to recover these funds unless prohibited by law or court order. Cryptola, at its discretion, will allow you.

(i) to withdraw these funds to your bank account, which is already known, or

(ii) may send funds to an external crypto coin known wallet address.

We reserve the right to further identifying information before processing such agreements and to delay or prohibit these agreements if Cryptola considers fraudulent or illegal activities. If you cannot connect to your account, you should contact assistance services to process such agreements.

You may terminate this Agreement at any time by discontinuing the use of the Services offered by Cryptola. Upon termination of this Agreement and suspension of your account, you remain liable for all transactions made while the account was opened.

Withdrawing from a trade 

You do not have the legal right to withdraw out of a transaction to buy or sell cryptocurrency once you start this process with Cryptola because the price of cryptocurrency fluctuates according to the financial markets, and the entire above is beyond the control of Cryptola.

Taxes

It is your sole responsibility to determine whether and to what extent any charges apply to cryptocurrency transactions conducted through Cryptola, and to withhold, collect, report and remit taxes to the correct values to the appropriate tax authorities.

Restriction of usage

You may view, print and/or download a copy of these materials from the website to one computer, only for personal, informational, non-ad, with the conditions that copyright and other legal provisions be kept intact.

The trademarks, service mark sites, Cryptola logos, and other problems used on this site are associated with “Cryptola” as its property and its owners. The software, text, images, data, prices, charts, diagrams, video, and audio materials on this site belong exclusively to Cryptola.

It is strictly forbidden to copy, reproduce, modify, re-publish, exhibition, or transmit any part of the site https://cryptola.digital/; it’s prohibited to collect or distribute the above in any form.

Using materials from this Site on any other website or other networked computer environments is strictly prohibited. Any unauthorised use that violates copyrights, trademarks or other laws may bring civil or criminal sanctions.

Limitation of liability

To the extent permitted by law, Cryptola is not responsible for injury/damage or loss of profits, business, data, opportunities or other direct or indirect losses unless the damage is derived from imprudence or deliberate misinformation or if fraud is committed. None of the items mentioned above excludes or limits either party’s liability for fraud, death, physical injury caused by recklessness, breach of clauses derived from a law, or any other liability that cannot be limited or excluded by law.

Dispute Policy and Complaints Policy

The parties will attempt in good faith to negotiate a settlement to any claim or dispute between them arising out of or in connection with this Agreement. Suppose the parties fail to agree upon the terms of the settlement. In that case, either side may submit the dispute to confidential arbitration proceedings by a sole arbitrator under the ICC ADR Rules, whose decision shall be final and binding. The arbitration proceedings shall be conducted in Poland, or another place agreed by Parties.

Without derogating the provisions above, this clause explicitly sets exclusive jurisdiction to said arbitration process. Neither Party shall be entitled to submit any dispute to the courts of its domicile which contradicts said arbitration process.

When registering, you will have to provide us with specific identification information. You are responsible for securing your account’s login and password with Cryptola. You are solely responsible for any damage caused by any act or omission resulting in your account’s improper or illegal use of your account. You agree to provide accurate and complete information about yourself during the registration process. You agree not to impersonate another person or entity and not hide your identity for Cryptola for any reason whatsoever. If you register as a commercial entity, you declare that you have the required authority to bind that entity to this Agreement. Cryptola carefully treats the information you provide to us according to disclosing the information supplied during the registration process and privacy policy. Also, Cryptola maintains effective and transparent procedures for reasonable, prompt complaint handling for existing and potential retail clients. We keep records of complaints and measures taken for complaint resolution. This procedure aims to ensure fair and consistent dealing with client complaints whilst striving to provide the highest level of customer service.

Governing Law

You fully understand and agree any legal matter arising from the Terms and Conditions or related to your use of the website will be governed by the law of Poland, without regard to its conflicts of laws provisions. You further agree to the personal and exclusive jurisdiction of the Poland courts and waive any objection to such jurisdiction or venue.

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, CRYPTOLA SERVICES, CRYPTOLA MATERIALS, AND ANY PRODUCT SERVICE OR OTHER ITEM PROVIDED BY OR ON BEHALF OF CRYPTOLA ARE OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND CRYPTOLA EXPRESSLY DISCLAIMS. YOU WAIVE ANY AND ALL OTHER WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT OR WARRANTIES ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE IN TRADE. WITHOUT LIMITING THE FOREGOING, CRYPTOLA DOES NOT REPRESENT OR WARRANT THAT THE SITE, CRYPTOLA SERVICES OR CRYPTOLA MATERIALS ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CRYPTOLA DOES NOT GUARANTEE THAT ANY ORDER WILL BE EXECUTED, ACCEPTED, RECORDED OR REMAIN OPEN. EXCEPT FOR THE EXPRESS STATEMENTS, AGREEMENTS AND RULES SET FORTH IN THESE TERMS, YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU HAVE NOT RELIED UPON ANY OTHER STATEMENT OR AGREEMENT, WHETHER WRITTEN OR ORAL, WITH RESPECT TO YOUR USE AND ACCESS TO CRYPTOLA SERVICES. WITHOUT LIMITING THE FOREGOING, YOU HEREBY UNDERSTAND AND AGREE THAT CRYPTOLA WILL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES ARISING OUT OF OR RELATING TO: (A) ANY INACCURACY, DEFECT OR OMISSION OF DIGITAL ASSETS PRICE DATA, (B) ANY ERROR OR DELAY IN THE TRANSMISSION OF SUCH DATA, (C) INTERRUPTION IN ANY SUCH DATA, (D) REGULAR OR UNSCHEDULED MAINTENANCE CARRIED OUT BY CRYPTOLA AND SERVICE INTERRUPTION AND CHANGE RESULTING FROM SUCH MAINTENANCE, (E) ANY DAMAGES INCURRED BY OTHER USERS’ ACTIONS, OMISSIONS OR VIOLATION OF THESE TERMS, (F) ANY DAMAGE CAUSED BY ILLEGAL ACTIONS OF OTHER THIRD PARTIES OR ACTIONS WITHOUT AUTHORIZED BY CRYPTOLA; AND (G) OTHER EXEMPTIONS MENTIONED IN DISCLAIMERS AND PLATFORM RULES ISSUED BY CRYPTOLA.

THE DISCLAIMER OF IMPLIED WARRANTIES CONTAINED HEREIN MAY NOT APPLY IF AND TO THE EXTENT IT IS PROHIBITED BY APPLICABLE LAW OF THE JURISDICTION IN WHICH YOU RESIDE.

Indemnification

You agree to indemnify and hold harmless Cryptola Operators, their affiliates, contractors, licensors, and their respective directors, officers, employees and agents from and against any claims, actions, proceedings, investigations, demands, suits, costs, expenses and damages (including attorneys’ fees, fines or penalties imposed by any regulatory authority) arising out of or related to (i) your use of, or conduct in connection with, Cryptola Services, (ii) your breach or our enforcement of these Terms, or (iii) your violation of any applicable law, regulation, or rights of any third party during your use of Cryptola Services. Suppose you are obligated to indemnify Cryptola Operators, their affiliates, contractors, licensors, and their respective directors, officers, employees or agents pursuant to these Terms. In that case, Cryptola will have the right, in its sole discretion, to control any action or proceeding and to determine whether Cryptola wishes to settle and, if so, on what terms.

Announcements

Please be aware that all official announcements, news, promotions, competitions and airdrops will be listed on https://cryptola.digital/. USERS UNDERTAKE TO REFER TO THESE MATERIALS REGULARLY AND PROMPTLY. CRYPTOLA WILL NOT BE HELD LIABLE OR RESPONSIBLE IN ANY MANNER OF COMPENSATION SHOULD USERS INCUR PERSONAL LOSSES ARISING FROM IGNORANCE OR NEGLIGENCE OF THE ANNOUNCEMENTS.

Contact us

If you have questions or concerns regarding these Terms and Conditions, do not hesitate to contact us at [email protected].